BC Ferries blames service refusal on "misunderstanding"

B-C Ferries says it was "all a misunderstanding."

This after a 20-year-old Gabriola Island woman was denied boarding a ferry because her pre-paid "BC Ferries Experience Card" didn't have enough money left on it.

She was ten-cents short and had cash on her,  but BC Ferries requires a minimum of 60-dollars to reload the card.

The young woman's mother,  Kathy Ramsey says her daughter ended up having to spend the night in Nanaimo.
 
"She was able to stay with a friend but BC Ferries didn't know that they were sending a 20- year-old girl with obviously no money to spend the night in Nanaimo and they didn't care."

Deborah Marshall with BC Ferries says says the ticket agent didn't have the whole story.

"We didn't realize the situation that was unfolding many times our ticket agents might even loan somebody money or we might be able to make out some sort of I-O-U situation or something like that but we didn't have the full picture with the information that was presented to us."

Marshall says the young woman will be compensated with a couple of single trip passes.